We are working every day to enhance your experience with the FHLB Des Moines Collateral Team. To support this effort, we have implemented a more streamlined survey process to gather feedback on the Member Collateral Verification (MCV). Following your next MCV, please make sure to complete and submit a 10 question survey to help us identify gaps in our approach to provide the best possible experience for our members.
Surveys are distributed via email from our member experience platform, Qualtrics at
noreply@qemailserver.com. We will share results periodically.